Refund Policy

At RoseLuma, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Refund Requests

You may contact us within 30 days of receiving your order to request a refund.

To request a refund, please email support@roseluma.com with:

• Your order number
• The email address used for your purchase
• A brief description of the reason for your request
• Photos of the product, if it arrived damaged or defective

Our customer support team will review your request and respond with the next steps.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work with you to find an appropriate solution.

Approved Refunds

Once your refund is approved, the amount will be refunded to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Important

Please contact us before returning any product. Do not send an item back without receiving return instructions from our support team.

For any questions regarding refunds or returns, please contact:

support@roseluma.com

RoseLuma Customer Support